Trust Centre

Your Health Information, Protected

At Mediva Pharmacy and LYV, we understand that healthcare information is personal and sensitive. Protecting your privacy and maintaining strict confidentiality is a fundamental part of our service.

LYV acts as the patient-facing digital platform, allowing users to complete medical assessments and communicate securely with clinicians. Mediva Pharmacy then fulfils approved prescriptions in accordance with UK pharmacy regulations.

Together, we ensure that your personal and medical information is handled with the highest standards of security and confidentiality.

Confidential Healthcare

All medical information submitted through the LYV platform is treated as confidential medical data.

Access to your information is strictly limited to authorised professionals involved in your care, including:

• The reviewing clinician
• The dispensing pharmacist at Mediva Pharmacy
• Relevant healthcare professionals involved in treatment approval

Your information is never shared for marketing purposes and is only used where necessary to provide healthcare services or meet regulatory obligations.

Data Security

Both LYV and Mediva Pharmacy follow strict data protection and cybersecurity standards to safeguard your information.

Our systems include:

• Secure encrypted connections for all online interactions
• Protected storage of medical records and health questionnaires
• Controlled access for authorised healthcare professionals only
• Continuous monitoring and security updates

All data handling follows UK GDPR and applicable healthcare data protection laws.

Your Privacy Rights

Patients using the LYV platform have the right to:

• Access their personal and medical information
• Request corrections to inaccurate data
• Request deletion where legally permitted
• Withdraw consent for certain types of data processing

For full details, please refer to our Privacy Policy.