Question 1

Can I drink alcohol with ED medication?

Accepted Answer

Alcohol can make erections less likely and may interact with some medicines. We will advise on a case-by-case basis during your review.

Question 2

Is ED normal at my age?

Accepted Answer

ED can affect adults at any age and often has more than one cause. A quick assessment helps narrow it down and pick a sensible first step. Results vary.

Question 3

How fast do ED tablets work?

Accepted Answer

Timing depends on the specific medicine and dose. We will explain options in plain language and agree on what to try.

Question 4

What if the ED medication does not work for me?

Accepted Answer

It happens. We will look at dose, timing, and alternatives (including non-medicine routes). If it is not right, we will say so and suggest a better next step.

Question 5

Do I need to take treatments forever?

Accepted Answer

Yes - discontinuing treatment usually leads to a return to the pre-treatment rate of hair loss.
To maintain results, you must continue using the products as directed.

Question 6

If I miss a day, will it affect my progress?

Accepted Answer

Occasional missed doses are unlikely to majorly disrupt progress. However, consistent use is ideal.
Missing treatment regularly (e.g., a month or more) may diminish efficacy.

Question 7

What are the differences between topical finasteride + minoxidil treatments?

Accepted Answer

We may offer multiple formulations (e.g. spray, serum, enhanced versions) that differ in vehicle, added ingredients, and absorption rates.
While active ingredient concentrations may vary, the goal is to deliver an efficacious dosage safely. Choose based on your scalp sensitivity, preference, and clinician’s recommendation.

Question 8

How long before I notice results?

Accepted Answer

Hair growth takes time, usually a few months before changes show. Your clinician will explain what to expect and when, based on the option you choose.

Question 9

What is hair shedding?

Accepted Answer

During the early months of treatment, you may notice increased hair shedding. This is a normal part of the hair growth cycle adjustment and typically resolves over a few months.
Shedding does not mean treatment is failing - it is a sign the follicles are resetting.

Question 10

What is the difference between topical and oral finasteride?

Accepted Answer

Topical finasteride targets the scalp directly, potentially reducing systemic exposure.
Oral finasteride works by systemic absorption and may affect hormonal systems more broadly.
Your clinician will advise which option is safer and more suitable for your situation.

Question 11

Can I cancel my subscription?

Accepted Answer

Yes. You may cancel via your LYV dashboard (“Cancel my treatment”) or by contacting support. We require minimum 48 hours’ notice before your next billing date to prevent the next shipment. Refunds are not guaranteed if the shipment has already been dispatched.

Question 12

Can I change my delivery address and personal info?

Accepted Answer

Yes. You may update your delivery address, contact information, password, or payment method at any time via the Profile or Settings page in your LYV dashboard.

Question 13

Can I change my next order date?

Accepted Answer

Yes. In “Treatments,” choose “Make a change” → “Change next order date,” then pick a new date. The payment will be attempted on that date and allow 2–3 working days for delivery.

Question 14

Can I change my order frequency?

Accepted Answer

Yes. You can adjust how often your treatment is delivered (monthly / quarterly / semi-annual / annual).
Follow similar steps:
1. Go to “Make a change” → “Change my treatment”
2. Choose new frequency and confirm changes

Question 15

Can I change my treatment?

Accepted Answer

Yes - you may switch treatments through your dashboard:
1. Go to “Treatments” in your user account.
2. Select “Make a change” → “Change my treatment.”
3. Choose from available treatments and dosages.
4. Confirm the new frequency, dosage, and shipping cadence.
5. Save changes and review order details.
If unsure, our Clinical Team is available via the dashboard for guidance.

Question 16

Can I have my next order shipped immediately?

Accepted Answer

Yes. In your dashboard under “Treatments,” use the “Make a change” option and select “Send my next order now.” Process the payment, and we will dispatch it promptly. Expect delivery in 2–3 working days after payment is confirmed.

Question 17

Can I view my order history?

Accepted Answer

Yes - your order and treatment history are available via the “Treatments” or “Orders” section of your user dashboard.

Question 18

My prescription has expired. How do I renew it?

Accepted Answer

When your prescription needs renewal, we will send you a prompt via email. You can also renew via “Confirm medical history” in your dashboard under “Treatments.”
This ensures you remain eligible for continued treatment.

Question 19

Is my information private?

Accepted Answer

Absolutely. All account, medical, and subscription information is kept strictly confidential and processed in accordance with UK GDPR and relevant data protection legislation.
For full details, please refer to our Privacy Policy [link to your Privacy Policy page].

Question 20

Can I use hair-loss treatment with other products?

Accepted Answer

Sometimes, yes, however not always. Some combinations can irritate the scalp or reduce effectiveness. We’ll check what you are already using and guide you safely.

Question 21

Is hair loss normal at my age?

Accepted Answer

Hair thinning is common and can happen at almost any age. It is often caused by a mix of genetics, hormones, and lifestyle factors. A quick review helps identify what is driving it and what can help.

Question 22

What if hair-loss the treatment doesn’t work for me?

Accepted Answer

That is possible. Everyone responds differently. We will review progress, adjust the plan if needed, or explore alternative routes, always with your safety in mind.

Question 23

Do I need to keep using hair-loss treatment forever?

Accepted Answer

Most options only work while you’re using them. If you stop, hair loss often resumes. Your clinician will help plan a long-term approach that fits your goals.

Question 24

Is this available on the NHS?

Accepted Answer

The NHS prescribes weight-loss medicines for people who meet specific criteria, with phased implementation for newer options. We will advise on NHS vs private pathways during your review.

Question 25

How long would I take the medication for?

Accepted Answer

It varies. Some options have a defined duration (e.g., semaglutide is limited to 2 years in specialist services), and most include review points for example, considering discontinuation if meaningful weight loss is not achieved by ~6 months.

Question 26

Do I have to inject?

Accepted Answer

The selected product is a once-weekly injection. Should be used with diet and activity changes. We will explain routes, dosing schedules and fit with your routine.

Question 27

What if it does not work for me?

Accepted Answer

That happens. We will look at dose, timing, tolerability and alternatives (including non-medicine routes). If it is not right, we will say so and suggest a better next step.

Question 28

Am I eligible for this medication?

Accepted Answer

Eligibility depends on your BMI and weight-related conditions, plus where care is delivered (primary care vs specialist services). Your clinician will check against current NICE guidance for each medicine.

Question 29

Are your deliveries letterbox-friendly?

Accepted Answer

Most orders are designed to fit through standard UK letterboxes.
Larger orders may require a signature if too bulky for letterbox delivery.

Question 30

Can I return the products?

Accepted Answer

Prescription products are non-returnable once dispatched (for safety and regulatory reasons).
If you receive an incorrect or damaged item, contact us via your dashboard immediately. We will work with you on a resolution.

Question 31

Can I track my order?

Accepted Answer

Yes. When your order ships, we’ll email you a tracking number. You can also track via the “Orders / Treatments” page in your dashboard.

Question 32

Do you ship internationally?

Accepted Answer

At this time, we only ship within the UK.

Question 33

How fast is the delivery?

Accepted Answer

We use tracked courier services. After dispatch, deliveries typically arrive in 24 hours to a maximum of 3 working days.
Initial orders require clinician approval, which may add 1–2 working days.

Question 34

How much does shipping cost?

Accepted Answer

Shipping is free (included in your order cost) unless otherwise stated.

Question 35

Is the packaging discreet?

Accepted Answer

Yes. All Lyv shipments come in plain, unbranded packaging.
No indication of contents or medical nature appears on the exterior package.

Question 36

Which couriers do you use?

Accepted Answer

We use reputable UK couriers (e.g. Royal Mail, DPD, etc.) with tracking.
The specific courier will be listed in your shipping confirmation.

Question 37

Can I get a copy of my medical records?

Accepted Answer

Yes. You have the right to access your medical records. You can download prescriptions, consultation summaries, and related health data via your LYV user dashboard.
If you need additional records or a full history, contact our support team through the dashboard or via info@lyvpharmacy.com

Question 38

Can someone else buy this for me?

Accepted Answer

No. All orders must be placed by the individual who will be using the prescription product.
We require medical evaluations tied to your personal details, so orders by third parties are not permitted.

Question 39

Does Lyv replace my GP?

Accepted Answer

No. Lyv provides consultations with independent clinicians for certain conditions, but we do not replace general medical care.
We encourage you to keep your GP informed of any medications or treatments issued via Lyv.

Question 40

Do I need a prescription?

Accepted Answer

Yes - for any prescription-only treatments, a clinician must approve them after reviewing your medical questionnaire.
Even if you already have a prescription from another prescriber, we require you to complete our assessment to ensure suitability under Lyv’s protocols.

Question 41

How do I place an order?

Accepted Answer

1. Click “Start Assessment” on our homepage to see the treatment categories we offer via Lyv.

2. Complete the online medical questionnaire to provide information about your symptoms and medical history.

3. A licensed clinician reviews your submission and may follow up via secure messages.

4. If your plan is approved, your first treatment box will be shipped (discreetly) to your address. Generally, it will arrive within 24 hours to a maximum of 3 working days after order confirmation.

5. If the clinician determines that a prescription is not appropriate, we will notify you by email.

Question 42

If I have a medical emergency, what should I do?

Accepted Answer

Lyv is not an emergency medical service. In the event of an emergency, call 999 (UK) or the appropriate emergency number in your country immediately.

Question 43

What is Lyv?

Accepted Answer

Lyv is a 100% online telehealth platform in the UK that connects users with licensed healthcare professionals. We offer support for conditions across areas such as sexual health, hair care, skincare, and more.
Through our straightforward online process, you fill out an intake form, get matched with a clinician, and (if approved) receive a treatment plan. Products - prescription or over the counter - are then shipped to your address.

Question 44

Will I speak with a prescriber?

Accepted Answer

Every order that requires a prescription is reviewed by a licensed clinician to ensure safe and appropriate treatment.
You can contact our Clinical Team via your Lyv dashboard or by email (info@lyvpharmacy.com) for any medical questions.

Question 45

Who can use Lyv products?

Accepted Answer

Prescription treatments are tailored according to eligibility criteria determined by our clinicians (age, health conditions, etc.).
For example:

1. New customers may have age restrictions (e.g., 18–75) depending on the treatment.
2. Some medications (e.g. finasteride) are not suitable for pregnant or breastfeeding individuals.

When you apply, the clinician will assess whether you are eligible.

Frequently Asked Questions

Erectile Dysfunction

Frequently Asked Questions

Erectile Dysfunction